Shipping policy

Shipping Policy

Effective Date: 5/25/2025
Last Updated: 5/25/2025
Store: https://forestboundgear.com

At Forest Bound Gear, we’re committed to delivering premium-quality outdoor gear and a reliable shipping experience. Please read the following policy carefully to understand how we handle shipping, tracking, and delivery.

1. Shipping Availability

We ship products to:

  • All 50 U.S. states (including Alaska and Hawaii)

  • APO/FPO/DPO military addresses

  • Select international destinations

International buyers are responsible for complying with local laws and customs requirements. We do not ship to embargoed countries or locations restricted by U.S. export regulations. See Section 7 of our Terms of Service for more details.

2. Processing Time

  • Standard Processing: Orders are typically processed within 1–3 business days after payment is confirmed.

  • Made-to-Order or Specialty Items: Additional time may be required for processing. This will be clearly noted on the product page.

  • Orders placed after business hours, on weekends, or during holidays will begin processing the next business day.

Once your order is shipped, you’ll receive a confirmation email with tracking details.

3. Estimated Delivery Times

Region Estimated Delivery
Continental U.S. 3–7 business days
Alaska, Hawaii 5–10 business days
International 7–21 business days*

*International delivery times are estimates and may vary based on customs inspections, carrier delays, or import restrictions.

We do not guarantee delivery dates, but we strive to meet or exceed published estimates. Delays due to weather, carrier issues, or global events (e.g., pandemics, strikes) are outside of our control.

4. Shipping Fees

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Weight and dimensions of the package

  • Selected shipping method

From time to time, we may offer promotions such as free shipping thresholds for qualifying orders. These will be clearly advertised on our site when applicable.

5. Carriers and Methods

We primarily ship via:

  • USPS

  • UPS

  • FedEx

  • DHL (for international orders)

We reserve the right to choose the most efficient and cost-effective shipping method available for your location.

6. Tracking Your Order

Once shipped, your tracking number will be sent to the email provided at checkout. You can use this number to track your package via the carrier’s website.

If your package appears delayed or is marked as delivered but not received, we encourage you to:

  • Check around your delivery location

  • Ask neighbors or household members

  • Contact your local post office or carrier

7. Lost, Delayed, or Damaged Shipments

Forest Bound Gear is not liable for:

  • Lost or stolen packages marked as delivered

  • Delays caused by carriers or customs

  • Incorrect addresses entered at checkout

If your package is lost in transit (and not marked as delivered), contact us at forestboundgear@vital-express.biz. We will assist with filing a claim and may offer a replacement or refund at our discretion.

If your order arrives damaged, notify us within 48 hours with photos of the packaging and the item(s). We will review your case and provide a resolution per our Return and Refund Policy.

8. International Shipping Terms

  • Buyers are responsible for any applicable import duties, taxes, or customs fees.

  • If your package is refused or returned due to non-payment of customs fees or import restrictions, a partial refund may be issued (less shipping and return costs).

  • We do not issue refunds for packages confiscated or destroyed by customs.

9. Incorrect or Incomplete Address

You are responsible for providing an accurate shipping address. If your order is returned due to an incorrect or incomplete address:

  • You will be responsible for reshipping costs

  • Refunds (if approved) will exclude original shipping fees

Orders cannot be rerouted once in transit.

10. Order Cancellation Policy

Orders may be canceled within 12 hours of placement. After that, we cannot guarantee cancellation, as processing may have already begun. Please contact forestboundgear@vital-express.biz promptly with your order number and “Cancellation Request” in the subject line.

11. Contact Information

If you have questions about your shipment, email us at:

By placing an order on our website, you agree to this Shipping Policy as well as our Terms of Service and Return and Refund Policy.